![]() We are actively investigating and we will provide updates to this thread when they are available. At this time, we recommend you disconnect your My Book Live from the Internet to protect your data on the device. We understand that our customers' data is very important. The My Book Live device received its final firmware update in 2015. In some cases, this compromise has led to a factory reset that appears to erase all data on the device. "Western Digital has determined that some My Book Live devices are being compromised by malicious software. The company said some My Book Live devices were compromised, though it didn't explain how bad actors were able to infiltrate them, and that owners should disconnect the storage solution from the internet for now. However, Western Digital blames the incident on malware in a statement it issued to address the situation. Some of the affected owners expressed concerns that Western Digital's servers were hacked, allowing bad actors to send out a remote factory reset command to all devices connected to them.īy subscribing, you are agreeing to Engadget's Terms and Privacy Policy. It's an old model that hasn't been updated since 2015, but it's still protected by a firewall. It's a great solution for homes and businesses with multiple computers and phones that run different operating systems.Īs Bleeping Computer notes, the storage solution communicates through the My Book Live cloud servers to provide remote access. The WD My Book Live devices connect to the internet via an Ethernet cable, and owners can use it to wirelessly back up their computers or to access their files from any device. Jun 23 16:02:32 MyBookLive _: pkg: admin-rest-api Jun 23 16:02:31 MyBookLive logger: hostname=MyBookLive Jun 23 16:02:31 MyBookLive _: pkg: alerts Jun 23 16:02:31 MyBookLive _: pkg: date-time Jun 23 16:02:30 MyBookLive _: pkg: apache-php-webdav Jun 23 16:02:30 MyBookLive _: pkg: networking-general To see MyBookLive in File Browser : In Windows Features, turn on ‘SMB 1.0/CIFS Client’ Now you can see MyBookLive in File Browser as computer. and I bought a new laptop with windows 10 pro and I couldn’t find MyBookLive from browser. Jun 23 16:02:29 MyBookLive _: pkg: wd-nas I have been using MyBookLive with Windows 7 and had no issue. Jun 23 16:02:26 MyBookLive S15mountDataVolume.sh: begin script: start Jun 23 15:14:05 MyBookLive shutdown: shutting down for system reboot Jun 23 15:14:05 MyBookLive factoryRestore.sh: begin script: One user posted a copy of their log showing how a script was run to shut down their storage device for a factory restore: The commands starting going out at 3PM on Wednesday and lasted throughout the night. ![]() ![]() Several owners looked into the cause of the issue and determined that their devices were wiped after receiving a remote command for a factory reset. The users couldn't even log into WD's cloud infrastructure for diagnosis, because their passwords were no longer working. Terabytes' worth of data, years of memories and months of hard work vanished in an instant. As first reported by Bleeping Computer, a number of people worldwide who own the network-attached storage device took to the company's forum to report that all their files had been deleted. People who own and use a Western Digital My Book Live cloud storage device may want to disconnect it from the internet as soon as possible.
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